Returns & Exchanges

At GRAYL®, we stand behind the quality of our premium apparel and want you to be completely satisfied with your purchase. If your items don't meet your expectations, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; ensure all original tags are attached to avoid processing delays.

4

Receive Your Refund

After our warehouse team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing